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What can a bot do for my brand?
Engagement is difficult to generate. Chatbots are the easiest way to communicate with your customers over any other channel.
Angry customers churn. Having 24/7 support proves to mitigate angry customers and increase retention up to 6 times.
Looking for a new channel to communicate with customers? Chatbots are 10 times faster to deploy than an app.
1. Users interact through apps they already have, use and trust.
2. Natural Language Processing layer receives the user's message and fetches an appropriate response, learning over time.
3. Wizeline pulls response content from Knowledge Base, CMS, or Data Store(s).
Track user behavior and take action. Find where your users get stuck and gain actionable insights with advanced analytics.
Content Management System (CMS)
Achieve brand continuity. Deliver messages in your brand’s voice in channels where brand identity is typically lost.
Interact at the perfect moment. Harness insights to craft the right message at the right time during the customer journey.
Increase Customer Lifetime Value
Drive revenue with your highest engagement channels
- Promotions, cross-sells
- Better insight on customer issues
- Immediate response to frustrated customers
- Instant solutions to routine questions
Maintain brand consistency
Powered by natural language processing (NLP) technology, our conversational chatbots provide a consistent, personalized brand experience and answers to routine customer questions.
Monitor Brand Perception
Use engagement analytics to track what your customers say about, and want from, your brand.
Product feedback and Action
Thanks to NLP technology, our chatbot solution “listens” for market feedback — such as product feedback, content needs, or emerging trends — and can automatically aggregate this information for stakeholder access and action.
Stop wasting money trying to pull people into your ecosystem - instead, push your content where your audience is already active and through apps they already use and trust.
Answer routine questions
Automate high-quality customer experience. Powered by natural language processing (NLP) technology, our conversational chatbots automatically answer common questions while providing a better, self-serve customer experience via apps your customers already use; respond quickly to feedback on any channel.
Provide high quality coverage around the clock. Our chatbot solution provides conversational responses to your customers in real-time, 24/7.
Streamline transfers and reduce wait times. Customers can be escalated seamlessly from the chatbot to a human service representative — saving time and reducing multiple transfers and waiting times.
Monitor Feature Requests
Product roadmap input. Thanks to NLP technology, our chatbot solution “listens” for customer feedback — such a service and feature requests — and can aggregate this to intelligently prioritize product development decisions.
- Increase Customer Lifetime Value
- Maintain brand consistency
- Monitor Brand Perception
- Product feedback and Action
- Save Cycles
For Customer Support
- Answer routine questions
- 24/7 Support
- Automate Escalations
- Monitor Feature Requests