Above the Scrum

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Conversational UI is in its early stages of transforming all kinds of consumer interactions. A 2016 Gartner prediction stated that 25% of households in developed economies will have digital assistant interfaces to the connected home by 2019. This shows that customer expectations are moving beyond apps to context and personalization.

Wizeline conducted an online survey of 1,012 anonymous adults (18+) in the United States. Our goal was to quantify consumer patterns and show how they’ve adopted new technologies like conversational UI, voice platforms, and making purchases through a bot. The top findings include:

Chat app doesn't guarantee chatbot adoption

  • 1 in 3 consumers who haven't interfaced with a bot, have used a connected assistant
  • Chatbot users are 10% more active Men are more comfortable buying via a chatbot
  • Millenials show the highest chatbot adoption rate


Pick your megatrend: Moore’s Law, the Internet of Things, self-driving cars, mobile computing, cloud services, machine learning... No matter what your industry, it’s a safe bet that you’re thinking hard about how digital technologies have the potential to transform your business — or upend it.

“Every industrial company in the coming age is also going to have to be a software and analytics company.” –Jeffrey Immelt

If you’re not making software, maybe you make a product that runs software. Or maybe software runs the machines that make your product, or the internal tools that measure their performance. Or perhaps you’re considering new ways to use software to engage customers, differentiate your brand, improve operational efficiencies or even create new business models.

Download your free “Above the Scrum” eBook!

About Wizeline


Wizeline offers intelligent roadmap and planning software. Our platform gives teams a central location to align on strategy, use data to identify the biggest customer needs or most impactful projects, and clearly communicate plans via dynamic product roadmaps that share the right information with the right audience.

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AI Solutions

Wizeline transforms how businesses conceive and build successful digital technologies in an era of rapid digital change. With decades of experience building disruptive technology in the heart of Silicon Valley, our team shares a proven track record of breakthrough results with software and services. We partner with our customers to deliver world-class products to market, faster.

Learn More About AI Solutions