Sara has been daydreaming about going on a big trip all year. Late one night, she decides to start browsing flights to Morocco.
Luckily, ACME Airlines offers 24/7 customer services with a chatbot on their website. The chatbot is friendly and can offer Sara immediate assistance.
Sara initially purchases her flight through a chatbot on the ACME Airlines website. She then gives permission to ACME Airlines to contact her via ACME Airlines Chatbots.
Voice User Interface
How have the past two weeks flown by so quickly? It’s already the night before Sara’s trip to Morocco!
Amazon Alexa is set up in her bedroom, so it's easy for her to receive quick reminders while packing.
Sara is at work and thinking about her upcoming travel plans. She initiates a conversation with the ACME Airlines Slack bot to prepare for the trip.
She receives a text notification that her flight has changed, and she's at risk of missing a connecting flight.
The bot offers to connect her directly with an ACME Airlines customer service representative.
Sara has returned home to San Francisco and is uploading pictures of her trip on Facebook.
The ACME Airlines Facebook Bot messages her requesting feedback about the flight.
ACME Airlines also provides a small reward to Sara for loyalty.