An application management team contributes to all the facets of sustenance and maintenance technology solutions. At Wizeline, the application management team works closely with our customer success, QA, and development teams, as well as clients on the maintenance of a SaaS solution and infrastructure. These engineers are experts in managing the product lifecycle and are often the first point of contact for customer escalations and creative solutions.
What is Application Management?
Address product-related issues like bugs and small feature deployments
Fix the infrastructure-related issues for the customers
Diagnose and resolve complex product and customer environment issues
Work with customers, internal teams and vendors to implement solutions and changes
Serve as a liaison between the engineering and customer success departments to develop high-quality engineering solutions for our customers, partners, and prospects
Participate in requirements analysis, design reviews, code reviews, and work related to expanding product functionality
Improve business processes in addressing customer-reported issues
Teamwork that extends beyond borders
At Wizeline, we promote a culture of agility, ownership, and trust to help our teams achieve success. Success can mean delivering great products for clients, experimenting with products internally, or simply working together as a well-oiled machine. We would like to focus on the importance of teamwork in the long run and our approach to achieving it.
Betting on remote work teams is no longer a preference, it’s a new way to work. From “digital nomads” to teams distributed across several continents, global companies have made working remotely more popular and collaborative than ever.
Application Management is not an exception. Our AM team is comprised of an amazing group of people collaborating from opposite sides of the world. How do we manage to work remotely and efficiently? Can teams really bond remotely?
Trust and over-communicate
Managing a team of people who don’t trust one another can be challenging and draining. A team without trust isn’t really a team, just a group of people working together. On the other hand, when trust is in place, each member of the team becomes stronger as they are part of a team and are able to achieve meaningful goals. Open communication is essential for building trust. Every member of a team should be able to talk to one another in an honest, meaningful way, keeping in mind that other’s approaches and insights can be as valid as their own.
Because Wizeline teammates work remotely or in another office, over-communication is key. The team updates each other daily especially if going offline, on personal errands, or working on special tasks that need dedicated time.
“The way to make people trustworthy is to trust them” – Ernest Hemingway
Know your motivators
Knowing what encourages and inspires every member of the team is essential to achieving effectiveness and teamwork. Our AM team makes use of the ‘Moving Motivators’ approach and has found it incredibly valuable learning what everyone’s motivations are.
Make everyone feel safe
Here, we refer to safety as a belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns, or voicing mistakes. Adopting this as a principal motivator ensures that no matter what office you are in or what product team you are working on, you are an important part of the larger team.
Create dynamics that build a sense of belonging
You don’t want your remote workers operating in silos. You want to encourage them to collaborate with each other and work more effectively to get things done. Developing strong channels of communication and proactively encouraging team members to use them, even for casual chit-chat which they’d usually get in an office scene.
A shared experience across offices
“Distance can always be a great obstacle, both in personal and professional life. But in this digital era, distance is a thing of the past. When working away from your project team, you come to understand that the entire Wizeline community is there to support you. When in need, there is always someone close to you eager to lend a helping hand.”
-Joshua, Application Management Engineer in Barcelona, Spain
“Being in remote offices creates a really interesting dynamic where us remote Wizeliners stick together to resolve any hardships created by being away from the rest of our project team members, but through constant video calls and messages, you feel really close not just to your team members and your discipline, but also those in your office with you.”
-Carla, Application Management Engineer in Querétaro, México